SPONA Help Center

How does credits rollover work for monthly and annual plans?

Unused credits expire at the end of each billing period.

Where do you get mobile numbers and emails?

SPONA cooperates with best 40+ data providers sequentially to find emails and mobile numbers. We make sure we do not miss a single valid data point about every lead.

How do I contact support?

You can either email help@sponaglobal.com or write to our AI chatbot that will try to solve your inquiry before someone from our team jumps in within up to a few hours.

What is SPONA cancellation policy?

At SPONA you pre-pay for all your credits in advance. You can therefore cancel easily anytime on your dashboard by going to settings.

How to report data quality issues?

Our AI miners have a triple-verification process for every datapoint. If we nevertheless deliver you data with below 95% accuracy, feel free to reach out to our support and we will do our best to examine what went wrong. Please understand that sales data is never an exact science, so no matter how hard we try, 100% accuracy will never be possible.

How does credits rollover work for monthly and annual plans?

We revisit the whole digital footprint about every organisation and person before sending you the data over. If we are 100% sure about a specific leads it receives a "yes" scoring, if we are mostly sure, it gets a "maybe".

Can AI miners use also my personal insider information to score leads?

Yes, that is covered in our expert plan and above under insider AI scoring, where you can give access to your insider documents for lead scoring.

How do you ensure data privacy during scoring, do you use my insider information also to score leads for other people?

No, everything you share with SPONA AI chatbot is encrypted, and there is no way for us or anybody to see the information that you shared with our miners.

How do you compute the price per lead for every search?

Our AI dynamically computes the price for every search you make on the platform. The price per lead is based on the computing power needed to get one, lead scarcity, as well as data price in a specific vertical you are targeting. You pay with the ounces of SPONA ore.

What to do if I need more credits?

There are two options, you can either upgrade to a higher plan or buy a specific amount of monthly add-on credits. Do not forget to bring the number of monthly add on credits back to 0 if you don't need them each month after the purchase.

Can I cancel or downgrade my plan?

Yes you can cancel or downgrade your plan anytime from your settings. Or you can just reach out to our support team.

Will I be charged for a freemium subscription?

No, you do not require a credit card to use credits in a freemium setting.

If I upgrade to the next plan, do I keep existing credits in my account?

Yes, if you upgrade your plan, you get additional credits on top of your credits. We offer no proration.

What happens to my credits when I cancel my account?

Your credits will be valid and usable until the end of the billing cycle so you can use them before the cycle ends.

With which CRMs is SPONA compatible?

You can integrate SPONA with Salesforce, HubSpot and Zoho CRM.

I want to upload SPONA data automatically to a sequence. What providers are compatible with SPONA?

SPONA integrates with Salesloft, Lemlist, Outreach & Gong. You can also export data from SPONA and import it to other providers.

How many data providers does SPONA use?

SPONA uses above 40 leading data providers to make sure you get everything you need. You are not allowed to integrate your own data with APIs, you can give us your own datasets for enrichment though.

What is SPONA API key?

You can whitelabel SPONA on your platform as an agency or other data provider. To do so, please read our API documentation and consult with your development team.

Can I add members to my account?

Yes, go to Team Overview on the left-side of the dashboard, create a workspace, and add the email of the team member you want to give access to your account.

What kind of accounts are there?

You can give other people access as billing owners, administrators or members. Billing owners can buy more credits. Administrators can view all data searches. Members can view only their own data searches.