Refund Policy

Last updated: 11th, May, 2026.

At SPONA, we recognize that subscription-based services warrant a clear, equitable, and transparent framework governing the refund of fees. This Refund Policy (hereinafter the "Policy") meticulously delineates the conditions under which a refund may be requested, evaluated, and granted, and is to be read in conjunction with our Terms and Conditions and Data Privacy policies. By engaging with our services and effecting payment for any plan or add-on, you irrevocably acknowledge and accept the provisions enumerated herein.

This Policy is applicable to all paid subscription tiers, recurring plan renewals, and supplementary mining credit purchases (hereinafter "Add-on Credits") procured through the SPONA platform. The Policy governs both monthly and annually billed plans and applies uniformly to all clientele, irrespective of jurisdiction, save where mandatory consumer protection statutes prescribe otherwise.

A refund of fees levied for the most recent billing cycle may be considered, at SPONA's reasonable discretion, where all of the following conditions are concurrently satisfied:

Where any one of the foregoing criteria is not met, the request shall, as a general rule, be deemed ineligible. SPONA nevertheless reserves the right to evaluate each request on its individual merits and to grant partial or discretionary refunds in circumstances it considers warranted.

The following are categorically non-refundable, save where otherwise required by applicable law:

Submission of a refund request shall not, of itself, constitute approval of the request, nor shall it suspend or prorate any subsequent billing cycle pending evaluation.

To initiate a refund request, the user shall:

Our support team will endeavour to respond to all refund requests within seventy-two (72) hours of submission, calculated on the basis of business days, excluding weekends and recognized public holidays. Where a request necessitates additional investigation, for example, in matters concerning disputed usage records, suspected fraudulent activity, or third-party payment intermediary delays, the user shall be duly notified of the extended timeline.

Where a refund is approved:

The granting of a refund shall, save in circumstances of partial refund expressly indicated as such, entail the immediate cancellation of the corresponding subscription plan. Upon cancellation:

Users are respectfully requested to engage SPONA's refund process prior to initiating a chargeback or payment dispute with their card issuer. The unilateral institution of a chargeback in respect of a charge that would have qualified under this Policy may, at SPONA's discretion, result in the suspension or termination of the associated account and the forfeiture of any unused credits or balances.

SPONA reserves the unequivocal right to decline, revoke, or recover any refund where it determines, on reasonable grounds, that the request is fraudulent, abusive, or made in bad faith, including instances of repeated subscribe-and-refund patterns, false declarations of non-use, or attempts to circumvent the eligibility criteria enumerated above.

SPONA reserves the right to amend, revise, or supersede this Policy at any time. Material modifications shall be communicated through the platform or via electronic mail to the address associated with the user's account. Continued use of the services subsequent to the effective date of any modification shall constitute acceptance of the revised Policy.

This Policy shall be governed by, and construed in accordance with, the laws of the United Kingdom, in conformity with the corresponding clause of our Terms and Conditions, notwithstanding its conflicts of law principles.

For inquiries concerning this Policy, the status of an existing refund request, or any related matter, please direct correspondence to legal@sponaglobal.com.